FAQs
FAQs
1. What products does Dark Wear offer?
Dark Wear specializes in premium-quality watches for both men and women. Our collection includes stylish, durable, and functional timepieces designed to elevate your everyday style.
2. Where do you ship?
We deliver nationwide across Pakistan through Pakistan Post. For customers in Lahore, we offer local rider delivery for faster and more reliable service.
3. What are your shipping charges?
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Nationwide Delivery: Flat rate of PKR 300.
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Lahore Delivery: Free of charge.
4. How long does delivery take?
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Nationwide: 3-5 working days.
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Lahore: 2 working days.
5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s status.
6. What is your return policy?
We accept returns within 7 days of delivery if the product is unused, in its original packaging, and accompanied by a valid receipt. Contact us at darkkwearofficial@gmail.com or WhatsApp +92 329 8041404 to initiate a return.
7. Do your watches come with a warranty?
Yes, all Dark Wear watches come with a 6-month warranty against manufacturing defects. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
8. What payment methods do you accept?
We accept secure online payments through our website. For any payment-related issues, feel free to contact us.
9. How can I contact customer support?
You can reach us via:
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Email: darkkwearofficial@gmail.com
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WhatsApp: +92 329 8041404
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Address: 40-A, Street 12, Muhammad Nagar, Allama Iqbal Road, Near Uber Registration Center, Garhi Shahu, Lahore
10. Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts! Follow us on social media and subscribe to our newsletter to stay updated on the latest offers.
11. Can I cancel or modify my order?
You can cancel or modify your order only if it has not yet been processed. Contact us immediately at darkkwearofficial@gmail.com or WhatsApp +92 329 8041404 for assistance.
12. Are your watches suitable for both men and women?
Absolutely! Our watches are designed to be versatile and stylish, making them perfect for both men and women.
13. Do you offer international shipping?
Currently, we only ship within Pakistan. Stay tuned for updates on international shipping!
14. How do I care for my Dark Wear watch?
To keep your watch in top condition:
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Avoid exposing it to water, extreme temperatures, or harsh chemicals.
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Clean it regularly with a soft, dry cloth.
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Store it in a cool, dry place when not in use.
15. Can I become a retailer or wholesaler for Dark Wear?
Yes, we welcome partnerships! Contact us at darkkwearofficial@gmail.com for more information on wholesale opportunities.
If you have any other questions, feel free to reach out to us. We’re here to help!